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Update on Utility Bill Notice

Post Date:12/06/2017 4:30 PM

We apologize for the confusion and inconvenience regarding a previous message that was sent out regarding utility bills and service cutoff procedures for past-due accounts. The message was not clear of the intent of the City’s procedures moving forward.

Historically, in addition to their typical utility bill, the City would mail a second notification letter to anyone that had a past-due balance on their account. Then, if the bill and penalties are not paid within 30 days of the original due date, water service is physically turned-off by City staff. Sending out these independent letters to customers with past due accounts is inefficient and costly. Chapter 86 of the City’s Code of Ordinances is clear on the procedures. It is copied and pasted below for reference.

Going forward, utility bills will still be sent to you each month as normal. However, the difference is when an account is past due, that second letter the city used to send independent from the utility bill, will not be sent. Furthermore, the only notification for discontinuance of service a customer will receive will be typed on their most current bill (in red ink) stating that service will be discontinued if not paid by the due date.

Sec. 86-415. - Delinquent payments and reconnect policy.

Payments received after the due date will be assessed a ten percent penalty and interest fee. Any customer whose bill is more than 30 days past due shall have water service discontinued. In order to reinstate water service, the customer must: (i) pay delinquent bill in full; (ii) pay service charge as provided in appendix A; and (iii) pay additional an deposit as provided in appendix A. Bills not paid before 5:00 p.m. will not be reconnected until the next business day. The only notification for discontinuance of service a customer will receive is a red stamp notice on the most current bill stating that service will be discontinued if not paid by the due date.

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