WATER MAINTENANCE DIVISION

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WATER DIVISION
Jerry Rampy, Water Division Foreman

The Richland Hills Public Works Water Division maintains 47 miles of city water mains and 3,061 water meters. Water Division employees are responsible for checking, testing, repairing and replacing water meters, reading water meters, turning water on and off for new and departing residents, as well as turning water off for non-payment. This division maintains 7 wells, 2 overhead storage tanks, chlorinators, and pump houses. Staff monitors all wells around the clock utilizing the city SCADA computerized monitoring system. 

 

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REPORT WATER LEAKS BY PHONE

City of Richland Hills personnel respond to water leaks at any time of the day or night. To report a water leak, make note of the address or approximate location of the leak and call the Public Works office at 817-616-3830 during regular business hours, Monday through Thursday, 7:30a-5:30p, Fridays, 7:30a-11:30a.  For after hour reports contact Richland Hills Dispatch at 817-281-1000 and a crew will be dispatched to investigate the complaint. 
Since water is such a valued resource and because any leak can become much worse in a short amount of time, it is requested that all leaks be reported timely by telephone.

 

NOTIFYING RESIDENTS OF WATER SERVICE BEING OFF FOR REPAIRS:
City staff provides advance notifications whenever possible to inform residents when their water service will be off for repairs. Methods of notifications include posting on the city Website; CodeRed** auto calls; automatic E-Mail blasts**, and NextDoor** (** You must register for these services to receive notifications, registration is available on the city website). Unfortunately advance notice is not possible for emergency repairs such as water main breaks, collapsed sewer lines, etc. If an emergency repair occurs during regular business hours, staff will post the information as noted above so residents will be aware of the problem, for after hour emergencies the Police/Fire non-emergency dispatch is notified and residents can contact them at 817-281-1000 to inquire on the status of the emergency. Most emergency repairs take approx. 4-5 hours to complete depending on the extent of the damage.

 SCRUGGS & MAGNOLIA MAIN BREAK3 NOV. 14    SCRUGGS & MAGNOLIA MAIN BREAK2 NOV. 5
              EMERGENCY WATER MAIN BREAK AT SPRUCE & MAGNOLIA, NOV. 4, 2014, 2 A.M.

 

 

METER BOXES SHOULD BE KEPT ACCESSIBLE AT ALL TIMES. 
CITY CREWS MUST BE ABLE TO ACCESS THE WATER METER AT ALL TIMES, SHOULD AN EMERGENCY SITUATION ARISE AND A RESIDENTS WATER METER IS NOT EASILY ACCESSIBLE SEVERE WATER DAMAGE COULD RESULT WITHIN YOUR HOME.

water meter box

 RESIDENTS SHOULD MOW AND WEED TRIM AROUND BOXES,
 REMOVE GRASS, DIRT AND OTHER DEBRIS FROM ON TOP
 OF THE METER BOX, DO NOT BLOCK METER  ACCESS WITH  
 VEHICLES, MOWERS, TRASH OR OTHER ITEMS. 

               **YOU CAN HELP US HELP YOU** 

 For damaged water meter boxes contact the PW Dept. at 817-616-3830
 or jallen@richlandhills.com

   

 

FOR QUESTIONS ABOUT YOUR WATER BILL

Account, Billing and Metering issues are handled by the Finance Department. They can be contacted by phone at 817-616-3800 or click here to send an inquiry by email. 


CITY OF RICHLAND HILLS WATER QUALITY REPORTS

This Richland Hills Annual Water Quality reports contain important information regarding the source and quality of your drinking water and is required by the State to be published annually.

Paper copies of the City of Richland Hills Annual Water Quality Reports are available at City Hall, Library and Public Works Dept. or may be obtained by calling (817) 616-3830.

2012 Water Report Click here to view report  

2013 Water Report Click here to review report

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MANDATORY WATERING RESTRICTIONS

Mandatory Stage 1 Watering Restrictions are currently in effect.
Click to view the Information

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WHAT CAN YOU DO TO PROTECT LOCAL WATERWAYS

Please read brochure on What We Can Do To Protect Local Waterways

Click to View

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WATER CONSERVATION

 

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