Office Hours: Monday - Thursday 7:30 a.m. - 5:30 p.m.
Friday 7:30 a.m. - 11:30 a.m.
About Utility Billing
The Utility Billing division operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills Values.
Our mission is to provide prompt and courteous customer service that exceeds your expectations while maintaining an accurate and efficient utility billing and collection system. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the City of Richland Hills Ordinances.