Emergency Medical Services
Emergency Medical Services is the Richland Hills Fire Department's emergency ambulance and first responder capabilities to aid sick or injured persons in the community.
The Richland Hills Fire Department houses and staffs one full time ambulance that is licensed as a Mobile Intensive Care Unit. The department is staffed by 13 paramedics and two Emergency Medical Technicians. The ambulance and fire engine are both always staffed with at least one paramedic.
Dr. Curtis Johnson serves as the department's Medical Director and authorizes all treatment protocols are used to provide care.
Our Paramedics are able to perform the many treatment therapies including:
- IV fluids and medication
- Cardiac monitoring and 12 lead ECG interpretation
- Advanced Cardiac Life Support including defibrillation and CPR
- Emergency medication administration and pain relief
- Advanced airway control including endotracheal intubation
- Surgical cricothyrotomy
- Bandaging and splinting
- Cervical immobilization
- Early stroke and heart attack recognition and hospital team activation
- Antibiotic treatment for sepsis and infection
- Vehicle extrication
- How long has Richland Hills been providing ambulance service?
Richland Hills has been providing ambulance service to the community since the early 1970’s.
- How is the ambulance staffed?
Our ambulance is staffed with a minimum of one paramedic and one emergency medical technician (EMT) any time it is in service.
- How many calls do you run?
Richland Hills Fire-Rescue runs between 1,100 and 1,200 calls for service annually.
- How many ambulances do you operate?
We operate one ambulance, and we have a reserve ambulance that is used when the front-line ambulance is down for maintenance.
- What happens if the Richland Hills Fire-Rescue ambulance is unavailable?
When our ambulance is busy on an incident or during times when our staffing drops below five personnel, we utilize MedStar EMS as our mutual aid ambulance.
- Does the fire engine have the same equipment as an ambulance?
Our fire engine is always staffed with at least one paramedic, and it carries the same life saving equipment as the ambulance. Our fire engine will still respond to your emergency and begin care until the ambulance arrives to transport you to the hospital
- Who do I contact for ambulance billing questions?
We utilize a third-party billing service for all ambulance billing processes. The company is called Wittman Enterprises. They are based out of Sacramento, California. Their phone number is: 1 (800) 772-6552. You may contact them directly for any ambulance billing related questions
- Will I still be charged for ambulance services if I'm on Medicare or Medicaid?
If you are a Medicare or Medicaid recipient, your ambulance bill will be covered by your insurance and there will be no balance bill of any kind for the service.
- What if I am unable to provide my insurance at the time of ambulance service?
If you are unable to provide your insurance information at the time of service, you will receive an invoice and an insurance information request from Wittman Enterprises, our third-party billing service. Provide the insurance information to them, and they will handle the rest.
- How much does ambulance service cost the community?
Our ambulance service costs the community approximately $700,000 per year to staff, equip and operate. Our ambulance billing traditionally recovers $250,000 to $275,000 per year or 37 to 39% of its operating costs.
- Who do I contact if I have questions or concerns about ambulance service or the billing proces?
Contact the Fire Department at 817-616-3750 any time if you have questions or concerns regarding the ambulance service or the billing process.