About Utility Billing
Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills' values.
- Starting & Stopping Water Service
- View Your Account Online
- Receive Bill Via Email
- Online Customer Portal
- Water Meter Replacement Project
Customers wishing to set up a new water account or terminate an account must provide all documentation before 2:30 pm Monday through Thursday. Learn more about starting/stopping water service.
You can view your account online. Your account number and pin are on the top right corner of your bill.
Get your bill emailed to you each month (while still getting it by mail if you wish) by emailing a request to the Utility Billing department. You can also update the phone number, mailing address and other contact information listed on your account by emailing us.
Online Customer Portal
The City's smart water meters include an online customer portal to help customers gain a deeper insight into how and when they use water. Learn more about how to access the EyeOnWater Customer Portal (PDF).
Smart Water Meter Benefits:
- Accurate and efficient meter reading and water billing
- Proactively conserve water
- Identify continuous usage
- Set up custom alerts
If you have questions or concerns, please feel free to contact Public Works via email or phone.