Utility Billing

About Utility Billing

Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills' values.

  1. Starting & Stopping Water Service
  2. View Your Account Online
  3. Receive Bill Via Email
  4. Online Customer Portal
  5. Water Meter Replacement Project

Customers wishing to set up a new water account or terminate an account must provide all documentation before 2:30 pm Monday through Thursday. Learn more about starting/stopping water service.