Water Maintenance Division
The Richland Hills Public Works Water Division maintains 47 miles of City water mains and over 3,000 water meters. Water Division employees are responsible for checking, testing, repairing and replacing water meters, reading water meters, turning water on and off for new and departing residents, and turning water off for non-payment. The City of Richland Hills utilizes wells as well as water from the City of Fort Worth. Staff monitors the water system around the clock using the City's Supervisory Control and Data Acquisition (SCADA) computerized monitoring system.
For Questions About Your Water Bill
Billing and account issues are handled by Utility Billing. They can be contacted at 817-616-3820.
- Report Water Leaks by Phone
- Notifications for Water Outages
- Keep Water Meters Accessible
- Mandatory Water Restrictions
- Water Conservation Plans
- Help Protect Local Waterways
City of Richland Hills personnel respond to water leaks at any time of the day or night. To report a water leak, make note of the address or approximate location of the leak and contact Public Works at 817-616-3830 during regular business hours.
Please do not report water leaks by email. Phone calls are the quickest way for Public Works to begin repairs.
For after-hour reports, please contact the Non-Emergency Dispatch number at 817-281-1000, and a crew will be dispatched to investigate the complaint.
Water is a valued resource. Please report all water leaks to the City as the severity of leaks can escalate quickly.
City staff provides advance notifications whenever possible to inform residents when their water service will be off for repairs. Methods of notifications include posting on the City website, Facebook and Everbridge. You must register for eNotifications from the website and Everbridge to receive alerts.
Please include your address when registering for Everbridge notifications to receive targeted alerts. More information is available on the Everbridge Mass Notifications page.
Unfortunately, advance notice is not possible for emergency repairs such as water main breaks and collapsed sewer lines. If an emergency repair occurs during regular business hours, staff will post the information so residents are aware of the problem.
Most emergency repairs take approximately 4 to 5 hours to complete depending on the extent of the damage.
City crews must be able to access the water meter at all times. If a resident's water meter is not easily accessible and an emergency situation occurs, it could result in severe water damage to the home.
Residents should mow and trim weeds around boxes and remove grass, dirt and other debris from the top of the meter box. Do not block meter access with vehicles, mowers, trash or other items.
For damaged water meter boxes, contact Public Works.
- Monday: No watering allowed
- Tuesday and Friday: Non-residential sites only (apartments, businesses, parks, common areas)
- Wednesday and Saturday: Residential addresses ending in an even number
- Thursday and Sunday: Residential addresses ending in an odd number
Additional water restriction information:
- No watering between 10 am and 6 pm
- Water may not run off a lawn or yard more than 50 feet
- Foundations may be watered only up to two hours on any day by hand, soaker hose or with drip irrigation in place within 24 inches of the foundation
- No operating a broken system (broken sprinkler head, pipe, etc.)
- No watering hard surfaces
- No watering during a precipitation event
View all water restriction information in the City's Drought Contingency and Emergency Water Management Plan (PDF).