Water Maintenance Division


The Richland Hills Public Works Water Division maintains 47 miles of City water mains and over 3,000 water meters. Water Division employees are responsible for checking, testing, repairing and replacing water meters, reading water meters, turning water on and off for new and departing residents, and turning water off for non-payment. The City of Richland Hills utilizes wells as well as water from the City of Fort Worth. Staff monitors the water system around the clock using the City's Supervisory Control and Data Acquisition (SCADA) computerized monitoring system.

For Questions About Your Water Bill

Billing and account issues are handled by Utility Billing. They can be contacted at 817-616-3820.

  1. Report Water Leaks by Phone
  2. Notifications for Water Outages
  3. Keep Water Meters Accessible
  4. Mandatory Water Restrictions
  5. Water Conservation Plans
  6. Help Protect Local Waterways

City of Richland Hills personnel respond to water leaks at any time of the day or night. To report a water leak, make note of the address or approximate location of the leak and contact Public Works at 817-616-3830 during regular business hours.

Please do not report water leaks by email. Phone calls are the quickest way for Public Works to begin repairs.

For after-hour reports, please contact the Non-Emergency Dispatch number at 817-281-1000, and a crew will be dispatched to investigate the complaint.

Water is a valued resource. Please report all water leaks to the City as the severity of leaks can escalate quickly.