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Payment Methods
You can view and pay your Utility Bill online 24/7. Your account and pin numbers are located at the top right corner of your bill. You can view your bills, water usage, payment history and more in the online portal and pay your Utility Bill using Visa, Mastercard or Discover.
Customers who choose to pay via credit or debit card must take caution in paying only the amount due. If a customer pays more than is due, resulting in a credit to their account, that amount cannot be refunded until the account is closed.
You can auto draft your account using your debit card, credit card or bank account. This is a free service that automatically drafts payment from a customer's bank account or credit card on the bill due date.
At the online payment website:
- Enter your account number and pin number (located at the top right corner of your bill).
- Click on "Action to Perform."
- Click on "Register for Additional Services." You will need to change your password if this is the first time to set up your online account.
- Click on "Action to Perform" again to update your account with your bank or debit/credit card information.
Please mail your check (made payable to "City of Richland Hills") with remittance stub to:
City of Richland Hills
3200 Diana Drive
Richland Hills, TX 76118
Please make sure your full account number is on your check and include your payment coupon with your payment. The account number is located at the top right corner of the bill.
Check or money order payments may be placed in the drop box located behind City Hall. This box is checked once per day at 7:30 am. Do not place cash in the drop box.
You can pay your Utility Bill in person at the Utility Billing desk inside City Hall (3200 Diana Drive) during regular business hours.