Protect Your Pipes

Prevent Frozen Pipes

Protect your pipes from freezing weather by following the steps below:

  • Drain and store outdoor hoses.
  • Insulate outdoor and exposed pipes.
  • Cover outdoor faucets.
  • Keep garage doors closed.
  • Open kitchen and bathroom cabinet doors to allow warm air to circulate around the pipes.
  • Drip faucets connected to exposed pipes (use cold water so you don't drain your water heater).
  • Keep your thermostat at the same temperature day and night.
  • If you will be away from your home during the freezing weather, keep your heater on at at least 55° F.

Thawing Frozen Pipes

If you turn on a faucet and only a trickle comes out, you likely have a frozen pipe. Safely thaw frozen pipes using the steps below:

  • Keep your faucet on so the water has somewhere to go after you melt the ice.
  • Gently heat the frozen section of the pipe using one of the following:
    • An electric heating pad wrapped around the pipe.
    • A hair dryer.
    • A portable space heater (kept away from flammable items).
  • Towels soaked in hot water wrapped around the pipe.
  • NEVER try to thaw a frozen pipe using an open-flame device, such as a blowtorch. This can damage your pipes or cause a fire.
  • Apply heat until the water pressure is fully restored. Repeat the process as needed for any other frozen pipes.

If you are unable to thaw a frozen pipe, call a licensed plumber. If you have a burst pipe, contact Public Works at 817-616-3830 or contact dispatch after-hours at 817-281-1000.