FAQs • Richland Hills, TX • CivicEngage

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Richland Hills, TX

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Will my water bill increase?: As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

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Water Meter Replacement Project

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1. How much will the new meter cost me?: There is no charge for the new meter.

2. Will my water bill increase?: As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

3. Will my water service be interrupted during installation?: Yes, there will be a temporary service interruption while the meter is replaced, but typically less than 30 minutes. A project representative will notify each customer prior to the installation of the new meter.

4. Do I need to be home for the meter replacement work?: No, you do not need to be home.

5. Who will install the new meters?: Contractors on behalf of the City and Performance Services, Inc., will replace the meters. Work crews will wear identification badges and carry a letter explaining why they are in the neighborhood.