Show All Answers

1. What is an AED?

The automated external defibrillator (AED) is a computerized medical device that checks a person’s heart rhythm, recognizes a rhythm that requires a shock and can advise the rescuer when a shock is needed. The AED uses voice prompts, lights and text messages to tell the rescuer the steps to take. 

2. Why did the fire truck respond when I needed an ambulance?

Most serious medical emergencies require more trained people than can be staffed on an ambulance to efficiently manage the situation. The fire truck usually arrives first to start a rapid assessment and to provide basic life support including airway management and cardiac defibrillation. 

The combination of an ambulance and a fire truck forms a coordinated team to perform life-saving care at traffic accidents, heart attacks or other major medical emergencies.

3. How do I find burn ban information?

Burn ban information is available on the Tarrant County Fire Marshal's website.

4. What is the best kind of fire extinguisher for my house?

A multipurpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10BC on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C. 

5. What is Cardiac Arrest?

Cardiac arrest is a condition in which the heart no longer pumps blood to the brain or body. This is a sudden and unexpected event that can possibly be reversed if an electrical shock can be rapidly delivered to the heart.

Show All Answers

1. Where do I obtain a driver's license?

Toi obtain a driver's license, visit:

Texas Department of Public Safety 
624 Northeast Loop 820
Hurst, TX 76054 

For more information, call 817-299-1426. 

2. Who do I call for an emergency?

For police or fire emergencies, or if you need an ambulance, call 911 immediately.

For Water/Sewage/Streets/Drainage emergencies (after hours), call 817-281-1000.

3. Can I find public notices in a local newspaper?

Yes.

The City is required by law to post notices of many kinds in an area newspaper. For this purpose, the City uses the Fort Worth Star-Telegram. For more information, you can call the Fort Worth Star-Telegram at 800-776-7827.

4. What is the current population of Richland Hills?

The current population estimate as of May 2022 is 8,630.

Show All Answers

1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

Answer goes here...

4. My trash didn't get picked up, what should I do now?

Answer goes here...

5. How do I get a garage sale permit?

Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

Show All Answers

1. How do I learn about Job Opportunities?

Details about current job openings can be found on the City Job Posts page.

2. How do I apply?

Applications are accepted only for current openings (Police and Fire applications are accepted at any time). 

You can download a Job Application (PDF) online. Applications are also available at the Human Resources Office.

Some positions may require cover letter, resume and additional references. Follow the guidelines provided with each job posting. 

For positions requiring a resume, a separate completed application is also required.

Show All Answers

1. How do I obtain a library card?

Anyone living in the State of Texas may qualify for a library card upon completing the required application. Proof of residency is required. Children must be accompanied by a parent or legal guardian. For more information and application cards, contact the Checkout Desk at 817-616-3760.

2. How do I know when my items are due?

The following items have a 3 week (21 days) circulation period with two automatic renewals. No renewals will be allowed if the items is on hold for someone else.

• Books
• Books on CD
• Music CDs
• CD Players
• Wi-Fi Hotspots

The following items have a one week checkout and no automatic renewal:

• Baking kits
• Learning Kits
• Memory Care Kits

There are no late fees on Richland Hills items after materials have been returned. Items overdue passed the two automatic renewals will be considered lost, and you will be charged the full replacement amount unless they are returned.

3. When can I pick up my holds?

Items on hold may be picked up at the library during regular operating hours, Tuesday through Friday from 9 am to 8 pm.

You can always check your account online. To log into your account you will need your library card number and pin (your pin number is the last four digits of your library card number).

4. Where can I turn in my items?

Residents may check out and return all items at any of the MetroShare libraries.

Non-residents can only return items at the library the materials were checked out from.

5. How do I make a request?

A request allows you to ask for an item that may be unavailable be placed on hold for you when it becomes accessible. A request may be made following the same steps as renewals.

There are three ways you can make a request. Please have your library card at hand when making a request.

• Request the item at the Library front desk
• Call the library
• Use the online catalog

Residents

A Richland Hills resident can request items that are currently checked out and/or items located at any of the libraries the MetroShare.

Non-Residents

Non-residents may only request items owned by the Richland Hills Public Library.

6. How do I renew an item?

Items will automatically renew as long as they are not on hold. For any questions, please contact the Library.

7. How do I replace a lost or stolen library card?

To replace a lost or stolen library card patrons must show a valid photo ID. The replacement card fee is $1, which must be paid at time of replacement. A parent or legal guardian must be present for minors.

Show All Answers

1. How much will the new meter cost me?

There is no charge for the new meter.

2. Will my water bill increase?

As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately. 

3. Will my water service be interrupted during installation?

Yes, there will be a temporary service interruption while the meter is replaced, but typically less than 30 minutes. A project representative will notify each customer prior to the installation of the new meter.

4. Do I need to be home for the meter replacement work?

No, you do not need to be home.

5. Who will install the new meters?

Contractors on behalf of the City and Performance Services, Inc., will replace the meters. Work crews will wear identification badges and carry a letter explaining why they are in the neighborhood.